Services and Support

There when you need us; standing by when you don’t

Jamf supports our Partners and customers through: our industry leading Jamf Support Services and Customer Success Teams.

Discover what makes us unique and creates a strong relationship with our customers and partners.

Jamf Onboarding Services

Onboarding Services ensures Jamf deployment success. We will qualify customers understanding of tech, time commitment, goals and priorities before determining the onboarding that is suitable.

Jamf offers 2 routes of Onboarding:

Onboarding via Customer Success – Partners or Customers that have the technical capability i.e. hold Jamf 200 Certification or relevant Apple and MDM experience, have the option for self-directed onboarding by following our Self-Guided Onboarding modules. Jamf’s Customer Success team will touch base with the customer via email or Zoom, depending on the requirement, to assist with challenges, questions and to provide guidance.

NOTE: If extensive help or re-programming is required it will be chargeable at half day increments.

Paid Onboarding Services via Jamf Services – For Partners or Customers that do not have the technical capability to deploy, Jamf highly recommends Onboarding Services to be included in your quote. Handled by Apple and Jamf experienced engineers, we will ensure project success along with best practice deployment and a guided walkthrough of the solution.

Standard Professional Services

In addition to the fundamental implementation requirements delivered in the Jamf Onboarding Services, partners and customers frequently request additional services below.

Service delivery is remote and for cloud-based licences. Contact the Jamf team for additional information and Statement of Works (where applicable).

Custom Services 

Custom requests that go beyond our Onboarding Services and Standard Professional. This may also be applicable for more complex or unique environments and will require a customised Statement of Works (SOW), for example;

• Custom scripting
• Advanced rollouts and workflows
• Migrations
• Additional training
• Extra time with a Jamf Engineer
  

Premium Services

Premium Services is a pre-packaged, discounted annual block of days that provides access to a Jamf Professional Service engineer. The service provides remote or onsite time saving expertise while deploying or maintaining your best-in-class environment, for example;

• Project requirements requiring oversight
• Best practice consultancy and implementations
• Specialised integrations
• Security implementations
• Pre-renewal Health checks
• Personnel education
• New feature implementations

Three tiers provide  6 / 12 / 24 annual days, discounted to be highly competitive in the industry – rate range from USD$460 to $375 p/ hr . Consumption in half or full day increments, with 2-3 weeks lead time to book.

Jamf Security Suite Services

Jamf Customer Success team provide a combination of activities based on the solutions purchased and customer size, complexity and requirements.

Jamf Threat Defence, Private Access and Data Policy Deployment Services – support is included in license purchase and based on customer requirements that may include following:

• Action plan on rollout with your Technical Account Manager
• Documentation Centre access
• Introduction and demo of the Radar system
• Integration requirements
• Pilot testing
• Customer Support- 24/7
• Service reviews with the Customer Success (CS) team

Professional Services are available at an additional cost. The Jamf Team can provide Technical Design services and Bespoke services for complex environments requiring change management, integration, migration and other deployment support.

Please reach out to your Jamf team to discuss these options.

Jamf Support

When you think support, you look for skill, experience and efficiency to decrease downtime in helping you deliver on your customer excellence goals.

We ensure your success by providing industry recognised Support services through our highly qualified Jamf professionals. We deliver this unique combination of skill with a personalised experience- we are genuine in our empathy and desire to help solve the problem.

Standard Support – Inclusive

Our standard support is inclusive in all our subscriptions and provided by local teams in Australia and Asia Pacific

• Support via chat, email or phone during business hours
• No max on the number of support cases you can create
• Easy access to support cases through Jamf Account portal
  
  

Premium Support

If you need a higher level of support and business alignment, this can be provided through three tier Premium support.

Premium support provides for business planning, incorporating strategic initiatives that maybe unique to your business model. We provide an extra layer of services through our Customer Success team who collaborate with you to plan and review Jamf implementation process.

Create a Jamf Account ID to access Support:

Compare Jamf Support Plans