Enablement & Technical Support
About us

 

Tech Data provides comprehensive enablement and technical support services to help vendors and resellers optimise their technology solutions and ensure long-term success. From cloud migration to security implementation, our expert team offers hands-on technical support, training, and customised services to help your business overcome any technical challenges. Whether you need assistance with deployment, integration, or maintaining security infrastructure, we offer tailored solutions designed to keep your business agile, secure, and prepared for growth in the ANZ market.

Expert Technical Support for Seamless Operations

Comprehensive Implementation from Design to Deployment


Tech Data’s implementation services offer a seamless process from planning to execution. We start by designing solutions that align with both technical and business requirements. Next, we implement and test the solution based on approved designs, including configuration and installation. Finally, we facilitate knowledge transfer, equipping your team to manage the deployed solution independently. This comprehensive approach ensures our partners and customers can leverage the full potential of their technology with confidence and expertise.
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Expert Cloud Support for Microsoft Issues

Our Technical Support Services provide comprehensive assistance to resellers and customers, helping them resolve a wide range of issues with cloud solutions. Tech Data offer could support for Microsoft Azure, Office 365, Dynamics, and other Microsoft online services obtained through Tech Data resellers. Services include deployment assistance, billing and subscription support, issue resolution, and product capability guidance.

Our Service Level Agreement (SLA) for service tickets varies based on the priority of the issue:
• Low: 4 Hours
• Medium: 2 Hours
• High: 60 Minutes

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